Terms and conditions
Attending counselling sessions
I offer daytime appointments for both an initial consultation as well as ongoing counselling sessions. These sessions will usually take place on a weekly basis. And, as far as possible, on the same day and time each week. I’ll take all reasonable precautions to keep sessions free from interruptions.
I promise to be ready to see you at the appointed time. Please be mindful of the fact that if you are late the counselling session will still need to finish at the usual time. I will not cancel a session with you unless it is completely unavoidable and will also endeavour to give you adequate notice of holiday breaks, etc.
If you cannot attend your counselling session for any reason please could you contact me as soon as you can. It may be possible to re-schedule our time together within the same week. Because time is being specifically reserved for you, I charge the full fee for either non-attendance or for a session cancelled with less than 24 hours’ notice.
Counselling confidentiality boundaries
I take confidentiality very seriously. I will keep all information discussed during the counselling process strictly confidential to this service and associated supervisory support unless:
- Issues arise that for legal reasons I must refer on (e.g.: Terrorism, Drug Trafficking, and those in the Children Act).
- And/or I am concerned that there is a serious risk to yourself or another person.
It is for this reason that I will ask you for your GP or other medical professional’s details.
The purpose of breaching confidentiality in such cases would be so I can ensure your safety or the safety of others. I will do this, wherever possible, by first seeking your consent.
In order to assist the counselling process I keep confidential records of the sessions. I will take very great care to protect your identity and ensure that such records are stored securely.
Participants partaking in any of the Mimosa programs are expected to demonstrate appropriate behaviour during the sessions at all times. Inappropriate behaviour, including disruptive behaviour or non-compliant behaviour, which in turn affects other participants from fully participating in the program will result in expulsion from the group.
The director will observe and decide if his/her behaviour is appropriate. If a participant is excluded from the program, the remaining cost of the program fee will be refunded.
Program fees are non-refundable and non-transferable. Please ensure you choose carefully and that you are available for the dates and the time of a program.
We reserve the right to cancel a program to make sure we meet the minimum number of participants required (3 participants). If we cancel a workshop we will give you a full refund.
Our events are for mix genders and any configuration may be present during the session.
If the teacher is not able to deliver a session, we will organise a replacement session within 10 business days.
Mimosa makes no guarantees of any kind in terms of educational outcomes and disclaims all responsibility or liability for direct or consequential damages resulting from participation in the program.
Any information we collect from you is kept strictly secure and confidential. We are dedicated to keeping your details private and do not sell any of your personal details to anyone. The information you provide us is used to identify your enquiry or booking and contact you regarding our service offerings.